The Call Center at MDLogistics literally has answers at their fingertips. The Call Center’s state of the art software makes it easy for the customer service representatives to accept orders and track customer questions on behalf of its pharmaceutical clients.
“The Call Center has been in place since July 1, 2008. We service the customers 12 hours a day, five days per week. Our clients are finding our Pharma Call center very advantageous, with benefits of both time and cost,” reports Marlise Blackburn, MDL’s Customer Service Manager.
MDL manages a Pharma Facility in Plainfield, Indiana, where it handles inventory management and distribution for pharmaceutical customers in a temperature- and security-controlled environment.
“Since the Pharma Call Center is located next to our warehouse, it increases our ability to communicate,” explained Blackburn. “Warehouse operations are able to manage their time and workforce more efficiently, which translates to cost efficiencies for MDL’s clients.”
