The customer experience (CX) landscape has changed dramatically over the last year as pandemic-induced lockdowns and social distancing pushed many consumers to try new technologies and experiences, such as click and collect, proximity payments, and augmented reality (AR). Read the full article…
Retailers around the world are adjusting their business models in the face of COVID-19 social distancing requirements and focusing in on E-commerce. Read the full article…
The world has never experienced a single marketplace where shoppers from anywhere in the world can buy from any vendor in the world, until today. Read the full article…
The best way to prepare for any peak season is to introduce automation into your operations. The future lies in robots that adopt to their environment. Read the full article…
It’s no secret that consumer expectations coupled with the rise of e-commerce have caused disruptions throughout the supply chain. Warehouses and distribution centers are no exception. Read the full article…
According to Forrester Research, the adoption of e-commerce solutions is accelerating, driven by the advantages offered by omnichannel strategies. However, omnichannel solutions are still plagued by supply chain inefficiencies that can reduce value and hamper productivity. Take, for example, the returns management process, where defined methodologies for handling customer returns have become high-touch processes that can introduce delays, inefficiencies and mistakes — all of which can impact the bottom line while also affecting the relationship with the customer. Read the full article…
According to a new survey, “The Everyday Essentials of Successful eCommerce Fulfillment,” by Radial over a third of global online shoppers, 39.7%, report challenges receiving their online orders and that issues tied to cost and speed were the biggest factors impacting satisfaction. Read the full article…
As with anything, the introduction of new channels not only introduces more risk of fraud, but also greater challenges in obtaining omnichannel visibility across all points of customer interaction. Read the full article…
Research shows that companies who digitally transform their supply chains will be leaders within their industries. Where are you in your transformational journey, and what are the key technologies that can help you digitize your supply chain? Read the full article…
In the days before Amazon, remote purchasing meant sending away for goods listed in mail order catalogs and waiting months for delivery. It was likely customers would have forgotten all about their orders by the time the purchases arrived. Times have changed and now the shape of eCommmerce has changed and so has the speed. Read the full article…
